Terms of Service

A few useful details for shopping with Preserved Love.

Our products

Preserved Love creates personalised resin keepsakes and flower preservation pieces. Product pages describe the available sizes, designs, prices and personalisation fields. Illustrative previews show design ideas; your keepsake is made with the photos, flowers and wording supplied for your order.

Personalisation

Please review names, spellings, dates, photos and selected options before adding a product to your cart. You should have permission to use the photos and other content you provide. Contact us promptly if you notice an error; changes depend on the stage of production.

Ordering and payment

Select your product options, supply the requested details, add the item to your cart and review the order before checkout. Available payment methods and the order total are shown at checkout. Your payment status and order status determine the next steps; contact us with your order number if either is unclear.

Handmade character

Every resin artwork is uniquely handcrafted. Slight differences in flower shape, placement, colour and finish are natural, and make each piece individual. Please read the product information and contact us if you have a specific design requirement.

Delivery and order problems

See our Shipping & Delivery page for estimated timing and flower handover guidance. For an issue with an order, a cancellation request or a refund question, see our Refund & Returns Policy.

Privacy and support

Our Privacy Policy explains the information involved in your order. For help with these terms or your purchase, WhatsApp us at +91 8779977591. Support hours are Monday–Saturday, 10 AM–9 PM IST. Responses may take longer on Sundays and public holidays.

Updated 15 September 2026