PRESERVED LOVE · CUSTOMER CARE
Shipping & Delivery
Made specially for you, carefully packed and sent with love.
Personalised photo gifts · 9–10 days
Please allow an estimated 9–10 days for delivery of made-to-order photo gifts once your order and required personalisation details are confirmed. Our team takes a little extra time to design, create and pack each piece with care. This is an estimate, and the delivery location, courier service and any design clarification can affect the timing.
Rose and varmala preservation
Orders using your original flowers need a separate handover and preservation process. WhatsApp us at +91 8779977591 for flower packing and sending instructions before dispatching them. The creation timeline depends on receiving and assessing your flowers; we will confirm the timeline for your piece.
Pan-India service
We serve customers across India, subject to courier availability at the delivery address. Please check your full address, PIN code and contact number carefully at checkout. Any delivery charges shown at checkout form part of your order total.
A special date or a delivery question?
If you need your keepsake for a specific occasion, check with us before ordering so we can discuss the timing. For a delivery update or an address correction, WhatsApp us at +91 8779977591 with your order number. Changes after dispatch depend on the courier and may not be possible.
When your parcel arrives
Please check your keepsake and packaging when it arrives. If anything is damaged, missing or incorrect, see our Refund & Returns Policy and contact us with the details.
Updated 15 September 2026