Privacy Policy

How information supports your personalised keepsake and your experience with Preserved Love.

Information you share

When you order or contact us, we receive the information you provide, such as your name, phone number, email, delivery and billing addresses, order details and support messages. Personalised products also require the photos, names, dates and wording you choose to submit. Please share only the details needed for your design and use photos you have permission to share.

How your information is used

We use order and personalisation information to make your keepsake, process and manage your order, arrange delivery and respond to your questions. Order records also support payment reconciliation, accounting and the handling of delivery or payment issues.

Services involved in your order

Our website runs on WordPress and WooCommerce with hosting and supporting services. The payment provider selected at checkout processes your payment; our store receives the payment status and relevant transaction details. Couriers receive the contact and delivery details needed to deliver your parcel. These providers handle information under their own applicable terms and privacy notices.

Cookies and website records

Cart and account features use cookies to remember your shopping session and sign-in. Hosting and security services may record technical details such as IP address, browser information and request logs to operate and protect the website. Blocking essential cookies can prevent cart or account features from working correctly.

Photos, accounts and order records

Photos and personalisation details are submitted for the purpose of creating your order. Account details, order records and uploaded files may remain in our website records, support conversations or backups after fulfilment. If you have a question about a photo or want information removed, contact us so we can review the request, including any records needed for accounting, security or an unresolved order.

Your choices and questions

You can request access to, correction of or deletion of the personal information you have shared with us. We may need to verify the request before making changes; some records may need to be retained for applicable obligations. WhatsApp us at +91 8779977591 for privacy questions or requests. Never send passwords, payment PINs or one-time passwords in a support message.

External links

When you open WhatsApp or Instagram from our site, you are using that provider’s service. Its own privacy terms apply to your interactions there. We may update this page when our store processes change.

Updated 15 September 2026